Shipping policy

SHIPPING POLICY

Processing Times

Standard pieces are dispatched within [1–3] business days of payment confirmation. A tracking number is sent by email upon dispatch. Bespoke and custom commissions have individual production timelines communicated at the time of order — typically [3–8] weeks depending on complexity.

Shipping Rates and Destinations

Spain (Peninsular): Standard tracked delivery [€X.XX], estimated [2–4] business days. Express delivery [€X.XX], estimated [1–2] business days. Free shipping on orders over [€XXX].

Spain — Canary Islands, Ceuta, and Melilla: Additional customs and handling charges may apply. Please contact us before ordering for an accurate shipping quote.

European Union: Standard tracked delivery [€X.XX], estimated [4–8] business days. Express delivery [€X.XX], estimated [2–4] business days.

International: Available to selected countries. Rates are calculated at checkout. Customs duties, import taxes, and any local fees are the sole responsibility of the customer. Aurèle has no control over these charges.

Packaging and Security

Every Aurèle piece is dispatched in our signature presentation packaging, enclosed in a protective outer box, and insured to the full value of its contents. A signature may be required upon delivery for high-value orders.

Delays

Delivery estimates are provided in good faith by our carrier partners. Aurèle cannot be held responsible for delays caused by customs inspections, carrier disruptions, incorrect delivery addresses, or circumstances beyond our control. Please contact us at [YOUR EMAIL] if your order is significantly delayed.

Lost or Damaged Parcels

If your parcel arrives damaged, do not discard any packaging. Photograph the damage before opening and contact us within 48 hours of delivery at atelier@aurele.store. For shipments confirmed lost by the carrier, we will arrange a replacement or refund in accordance with our Return & Refund Policy.